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CUSTOMER SERVICE > Withdrawal Form
This form’s aim is to send the withdrawal request of your order.
You have a legal right of withdrawal of your order within 7 days from the ordering date according to section 8.5 of the General terms of sales. You can send out your request by filling out the form below.
Please fill out the form carefully so that your request can be processed.
ADDRESS
10, Rue du Cercle des Poètes
77144 Montevrain
France
PHONE
Monday to Friday from 9 am to 5 pm
To call us from abroad : +33 (0) 607 040 149
E-MAIL
[email protected]
Lastname *
Firstname *
Phone
E-Mail *
Order number *
Order date *
Delivery date *
Reason for return *
Product(s) *
  • Sending the form : You can fill out the form online within 7 days after ordering, we will notify by email the good reception of the form. You can also send the form by email or by recommended letter, duly signed and dated (the postmark will constitute proof of the date of sending of the letter or of the email).
  • Return products : You have up to 14 days after your withdrawal request to send back the products. Products must be returned in their original condition and packaging.
  • Refund : Refund will be made within 30 days maximum after receipt of the products in their original condition.